Privacy Policy

This Privacy Policy ("Policy") describes how high4d ("we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("you", "Member", "User") who access or use the high4d platform at https://high4d.cam (the "Platform"), including all associated betting, gaming, and account-management services.

high4d operates as an online gambling and sports betting platform primarily serving adult members who are residents of Indonesia. Our services include togel (Indonesia's traditional numbers lottery), live casino, sports wagering, and slot games, all denominated in Indonesian Rupiah (IDR).

By registering an account on the Platform, you acknowledge that you have read and understood this Policy, and you consent to the collection and processing of your personal data as described herein. This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy.

Throughout this Policy, the following terms carry the meanings set out below:

high4d collects personal data through several channels and for distinct operational purposes. The categories of data collected are set out in the table below:

high4d processes your personal data only for specific, defined purposes. We do not use your data in ways that are incompatible with the purposes for which it was collected. Our primary uses of your personal data are as follows:

Account Management

We use your Identity Data and Contact Data to create and maintain your high4d account, authenticate your identity at login, process your deposits and withdrawals, and communicate essential account-related information to you. This processing is necessary for the performance of the contract between you and high4d.

KYC and Regulatory Compliance

We are obligated to verify the identity and age of all members prior to permitting withdrawals. Your Verification Data and Identity Data are processed for this purpose and to comply with applicable anti-money laundering (AML) and counter-terrorism financing (CTF) obligations. This processing is required by law and cannot be waived.

Platform Improvement and Analytics

We analyse Usage Data and Technical Data in aggregated, pseudonymised form to understand how Members interact with the Platform, identify technical issues, and improve the overall user experience. This processing is carried out on the basis of our legitimate interest in maintaining and improving a high-quality betting service for Indonesian players.

Marketing Communications

With your explicit prior consent, high4d may send you promotional emails or messages regarding bonuses, new game launches, seasonal promotions (for example, around Idul Fitri, Ramadhan, or Indonesian Independence Day), and other platform updates. You may withdraw your marketing consent at any time by contacting our support team or using the unsubscribe link included in every marketing message.

Fraud Prevention and Security

Technical Data and Usage Data are monitored continuously to detect and prevent fraudulent activity, account takeovers, bonus abuse, and other forms of prohibited conduct as defined in our Terms & Conditions. This processing is necessary to protect the legitimate interests of high4d and our broader member community.

Responsible Gaming

We analyse betting patterns and account behaviour to identify Members who may be experiencing gambling-related harm. Where such patterns are detected, we may apply responsible gaming interventions — including deposit limits, cooling-off periods, or account suspension — as described in our Responsible Gaming Policy. This processing reflects our duty of care to our Members and our regulatory obligations.

high4d processes your personal data only where a valid legal basis exists. The applicable legal bases for our processing activities are:

• Contractual Necessity: Processing required to provide you with access to the Platform and to fulfil our obligations under the Terms & Conditions — including account creation, transaction processing, and customer support.
• Legal Obligation: Processing required to comply with applicable laws and regulations — including KYC identity verification, AML record-keeping, and regulatory reporting obligations.
• Legitimate Interests: Processing carried out to serve the legitimate interests of high4d and our Members — including fraud prevention, platform security, responsible gaming monitoring, and service improvement — where those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing carried out on the basis of your freely given, specific, informed, and unambiguous consent — primarily in the context of marketing communications. You may withdraw this consent at any time without detriment.

high4d does not sell your personal data. We share your data only in the limited circumstances described below, and only with parties who are bound by appropriate data protection obligations:

• Payment Processors: To facilitate deposits and withdrawals, we share necessary financial data with our banking partners (including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, and Bank Danamon) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja). These entities process your data solely to execute payment instructions.
• KYC and Identity Verification Providers: We engage licensed third-party identity verification services to perform KYC checks on submitted documents. These processors act solely on our instructions and are prohibited from using your data for any other purpose.
• Game Content Providers: Certain game providers (including Pragmatic Play, Evolution Gaming, Microgaming, and Spribe) may receive anonymised session data necessary to deliver their game content on our Platform. No personally identifiable information is shared with game providers beyond what is technically required.
• Legal and Regulatory Authorities: Where required by applicable law, court order, or regulatory demand, high4d will disclose personal data to competent authorities. We will notify you of such disclosure where legally permitted to do so.
• Professional Advisors: We may share data with our legal counsel, auditors, and insurers in the course of their professional engagement with high4d, subject to strict confidentiality obligations.

The high4d Platform uses cookies and similar tracking technologies to maintain session state, enhance security, and analyse platform usage. The categories of cookies we deploy are as follows:

You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to log in and use the Platform.

high4d implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, and disclosure. Our security infrastructure includes:

• 256-bit SSL/TLS Encryption: All data in transit between your device and our servers is encrypted using industry-standard Transport Layer Security (TLS 1.3).
• AES-256 Data-at-Rest Encryption: Sensitive personal data stored on our servers — including KYC documents and financial records — is encrypted using AES-256 at rest.
• Two-Factor Authentication (2FA): Members are strongly encouraged to enable 2FA on their accounts. Our internal administrative systems require 2FA for all staff access to member data.
• Access Controls: Personal data is accessible only to high4d staff who require it to perform their specific job functions. Role-based access controls and audit logs are maintained for all data access events.
• Regular Security Audits: Our platform undergoes periodic penetration testing and security audits conducted by independent third-party specialists.
• Incident Response: In the event of a personal data breach that poses a risk to your rights, high4d will notify affected Members within 72 hours of becoming aware of the breach, in accordance with applicable data protection law.

high4d retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. Our general retention schedules are as follows:

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual.

As a Member of the high4d Platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please submit a written request to [email protected]. We will respond within 30 days of receipt.

The high4d Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you are not permitted to register an account, place any wager, or use any service offered by high4d.

If high4d becomes aware that personal data has been collected from an individual under the age of 21 — whether through registration, KYC verification, or any other means — the associated account will be immediately suspended, all funds will be held pending investigation, and the data will be deleted as soon as practicable. Any winnings generated by an underage account will be forfeited in their entirety.

If you have reason to believe that a minor has registered an account on the Platform, please notify us immediately at [email protected].

high4d's primary operations and data storage infrastructure are located within Asia-Pacific jurisdictions. In the course of providing our services, some of your personal data may be transferred to and processed in countries outside of Indonesia — for example, where we use cloud infrastructure providers or KYC verification services headquartered in other jurisdictions.

Where personal data is transferred internationally, high4d ensures that appropriate safeguards are in place to protect that data to a standard equivalent to the protections afforded under Indonesian data protection law and this Policy. These safeguards may include:

• Data processing agreements with all third-party processors that impose obligations equivalent to those in this Policy.
• Use of standard contractual clauses approved by relevant regulatory authorities.
• Transfer only to jurisdictions that have been assessed as providing an adequate level of data protection.

The high4d Platform may, from time to time, reference or display content from third-party game providers and payment services as part of normal platform operation. high4d is not responsible for the privacy practices of any third-party service, and this Policy does not cover the collection or use of your data by those third parties.

We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of the Platform. If you have concerns about how a specific third-party provider handles your data, please contact that provider directly.

high4d reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, where we introduce a new category of data processing or change our data-sharing arrangements — we will notify you by email to your registered address and/or by displaying a prominent notice on the Platform prior to the changes taking effect.

The "Last Updated" date at the top of this document reflects the most recent revision. Your continued use of the Platform following any update to this Policy constitutes your acceptance of the revised terms. We recommend reviewing this Policy periodically to remain informed of how high4d manages your personal data.

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by high4d, please contact our Data Protection team through the following channel:

For matters specifically related to responsible gaming or account self-exclusion, please visit our dedicated Responsible Gaming page for full guidance and direct escalation options.